Garage Door Not Working? Start Here
Match what your door is doing to the likely cause, try the safe checks first, and know when to stop and call.
Stop first if: the door is crooked, off its track or very heavy, a cable is hanging loose, or you see a gap in the spring above the door. Don’t run the opener or pull the emergency release. Call (689) 400-1172, day or night.
What Is Your Door Doing?
Find the symptom, try the safe check, then follow the link if it’s a repair.
Door won’t open
Check that the opener has power and the outlet or GFCI hasn’t tripped, and that the wall control isn’t in lock mode. If the motor hums but the door won’t move, or the door feels very heavy, a spring has probably broken. Stop and call.
Spring repairDoor won’t close, or goes back up
Almost always the photo-eye sensors: something in the beam, dirty lenses or a sensor knocked out of line. Clear the doorway, wipe the lenses and check that both sensor lights are steady.
Sensor repairOpens partway, then stops
Often a spring or cable problem, or a roller binding in the track. The opener’s force limit stops the door when it meets too much resistance. Don’t keep trying.
Cable repairDoor is crooked or off track
One side has dropped, usually from a snapped cable or a roller out of the track. Don’t run the opener and don’t pull the emergency release. Keep clear and call.
Off-track repairRemote doesn’t work, wall button does
Replace the remote battery, check that the wall control isn’t in lock or vacation mode, then reprogram the remote. If it still fails, the receiver or logic board may need attention.
Opener repairLoud grinding, squeaking or banging
Worn rollers, dry hinges, loose hardware or a failing opener gear. A sudden loud bang with no other noise is often a spring breaking, so check the spring above the door.
Roller and track repair
Safe to Try vs Call a Pro
Some fixes take a minute. Others can hurt you.
Safe to try
- Check the outlet, GFCI and breaker
- Replace the remote battery and reprogram it
- Take the wall control out of lock mode
- Clear the doorway, clean and realign the sensors
Call a pro
- Broken, rusted or gapped springs
- Frayed or snapped cables, loose bottom brackets
- A crooked or off-track door
- Grinding from inside the opener
What Orlando Customers Say
Reviews from DoorX customers on Google.
Still Not Working?
If the safe checks didn’t fix it, the inspection will. We check the whole system, tell you what’s wrong and the price before any work, and carry the most common parts on the truck.
Garage Door Repair Across Orlando
DoorX dispatches across Orlando and nearby cities. Call to confirm your address.
Call (689) 400-1172Orlando
- Downtown
- College Park
- Audubon Park
- Conway
- MetroWest
- Dr. Phillips
- Lake Nona
- Hunters Creek
Nearby cities
- Altamonte Springs
- Apopka
- Clermont
- Kissimmee
- Lake Mary
- Ocoee
- Oviedo
- Sanford
- Winter Garden
- Winter Park
Garage Door Not Working Questions
Why won’t my garage door open?
Start with power: make sure the opener is plugged in, the outlet or GFCI hasn’t tripped, and the wall control isn’t locked. If the motor hums but the door doesn’t move, or the door is very heavy, a spring has likely broken, so stop using it and call.
Why does my garage door close and then go back up?
The photo-eye sensors are the usual cause. Something in the beam, dirty lenses or a misaligned sensor makes the opener reverse the door as a safety response.
Is it safe to open my garage door manually?
Only if the springs and cables are intact. With a broken spring or cable, the door is carrying its full weight and can drop, so don’t pull the emergency release or lift it. Call instead.
What should I check before calling a garage door repair company?
Power and the GFCI, the remote battery and wall control lock, the photo-eye sensors and their lights, and whether the trolley is engaged. Stop there if the door is crooked, heavy or a spring looks broken.
Can you come today if my door stopped working?
DoorX is open 24 hours a day, 7 days a week, and same-day service is our standard for most calls.
Door Still Stuck? Call DoorX.
We answer 24 hours a day. Tell us what the door is doing and we’ll send a technician.
Open 24 hours, 7 days a week · Emergency repair